BUSINESS PROCESS OUTSOURCING FOR NEPHROLOGY

The right prescription of people, process, and practice software

DRIVEN BY RESULTS

REVENUE CYCLE MANAGEMENT – MARKETING – CLINICAL COMPLIANCE – VIRTUAL FRONT DESK

Nephrology-Cloud’s Business Process Outsourcing (BPO) service uses a consultative approach. Together, we work with you and your staff to analyze and set specific KPIs for your practice. Our proven method guides you to achieve these goals and optimize your practice.

REVENUE CYCLE MANAGEMENT

Increase Your Revenue and Get Paid Faster

  • Optimizing Billing Workflow Optimize Billing Workflow
  • Reduce Claim Rejection Reduce Claim Rejection Rate
  • Lower Accounts Receivable Lower Account Receivable
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RETAIN YOUR HARD-EARNED REVENUE

Nephrology-Cloud Billing Services supplies the technology and the resources needed for you to increase your bottom line and reduce your workload. Our experts analyze your practice for RCM gaps and potential revenue opportunities.

  • Dedicated Billing Manager
    Dedicated Billing Manager

    You are matched with an experienced biller with vast Nephrology experience to perform all billing functions as well as recommend areas of improvement within the practice.

  • 24/7 access all claims
    Full transparency

    24/7 access to view and monitor the status of all claims from within the Nephrology-Cloud EHR.

  • Claims Management
    End-to-End Claims Management

    All claims are reviewed and scrubbed, if needed, to ensure they are complete and accurate. Your dedicated biller(s) handles all follow-ups and tasks required to rework rejections as well as denials and zero-pays.

  • Billing Analysis
    Billing Analysis Reporting

    On a monthly basis, your biller presents monthly performance reviews and practice improvement implementation updates. Every aspect of your practice's financial health is reviewed and indexed against performance benchmarks.

Since signing up, we have a better picture of how the company is doing. We are seeing money a lot quicker. Old claims are being worked so our historic aging has improved by 40% -- much better than it has ever been. Our billing managers are incredibly good at what they do. Whether there is a posting error or a possible credentialing issue, we trust that they will go above and beyond to resolve any issues and figure out where the gaps are.

Tim Berglund, Director of Operations

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REGULATORY COMPLIANCE & MIPS/MACRA SERVICES

Achieve Full Compliance with MIPS/MACRA Requirements with Confidence

  • MIPS/MACRA Compliance Achieve Timely MIPS/MACRA Compliance
  • Qualify for financial incentives Qualify for Stimulus Financial Incentives
  • Mitigate Risks Reduce Risk of An Audit
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ATTEST WITH CONFIDENCE

CMS rules are continually changing. Together with your staff, we work to ensure your practice has the correct process in place to meet all federal compliance regulations.

Our experts analyze your practice’s strengths and identify opportunities for improvement. Using a multi-tiered process, we perform monthly audits on your practice’s compliance and manage the steps necessary to achieve continual performance improvement.

This process includes:

Nephrology Practice Process
  • Individualized training to augment areas that need improvement
  • Defined attainable goals for your staff to achieve timely compliance
  • Monthly, customized reporting to track your progress
  • Assistance with MIPS Attestation
  • Audit support, if applicable
It is difficult to keep abreast of all the changes CMS makes. You don’t want to be penalized, but you simply cannot to do it yourself. This is the best money you will ever spend to help you through such an onerous process. The MIPS Management team keeps me on track and does the low-level digging into the measures for me. Their suggestions are infinitely helpful and have enabled me to receive 100% credit on measures that I wouldn’t have been able to identify myself.

Dr. Gurpal Bindra

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MARKETING SERVICES

Increase the Visibility of Your Practice and Attract New Patients

  • Power of Reviews Harness the Power of Reviews
  • Standout from other Practices Standout From the Competition
  • Showcase your practice and services Showcase Your Practice and Services
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ATTRACT NEW PATIENTS & PROTECT YOUR REPUTATION

Your online presence is something you cannot ignore. It is the first impression you make with most potential new patients and referring providers. Our dedicated and fast-acting team will fully manage and monitor every aspect of your digital footprint from responding to low star reviews to making sure your website appears at the top of search results for Nephrology in your area.

Reputation Management
Reputation Management

Through an automatic and integrated functionality that works directly with your provider’s schedule, your practice can proactively seek reviews from patients without increasing your workload. We perform monthly audits on your practice’s results as well as address any negative reviews in real time.

Website Design
Website Design & Development

Ensure your practice's online presence is a professional, accurate and user-friendly experience for potential and established patients.

Keyword
Search Engine Optimization

Customized to your practice, our SEO strategy works to increase your Search Engine Results Page rankings for various keyword combinations found on your website.

Since working with them we have seen a substantial growth in our practice. We have experienced a higher volume of new patients, and web-based involvement than ever before.

Bryan Friedman, MD

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VIRTUAL FRONT DESK ASSISTANT

Ease the Stress of Everyday Tasks

  • Relieve Front Desk Bottleneck Relieve Front Desk Bottleneck
  • Reduce No Show Reduce No Show Rate
  • Claim Rejection Sources Remove Root Causes of Claim Rejections
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ACCOMPLISH MORE, WITH LESS

As a Nephrologist, you work hard to grow your practice. But there may come a time that you or your staff need help in juggling the many tasks of managing a practice. Nephrology-Cloud can provide a virtual front desk assistant (VFDA) to help cover the growth of your practice or provide talent that is needed temporarily or on a full-time basis..

Our trained staff can help your practice with:

  • Appointment Confirmation
    Appointment Confirmation

    Sometimes patients may not confirm their appointment. Your VFDA can call patients on your behalf to ensure your schedule is up to date, safeguarding your provider’s time.

  • Eligibility Checks
    Eligibility Checks

    Prior to a patient’s visit, a patient’s insurance eligibility check may come back as ineligible. We can verify up to 48 hours in advance of your current patient appointment list and follow up on any bad returns.

  • Patient Collections
    Patient Collections:

    To help you reduce patient aging, we call patients on your behalf to alert patients of their monetary responsibility for their upcoming visit, as well as request payments for any outstanding balances.

  • Chart Check
    Chart Check

    Before a patient comes in for an appointment, our VFDA can check the patient’s chart in advance to verify that any labs, authorizations, and referrals, including a patient photo, needed prior to the appointment are there.

  • Telehealth Visit
    Telehealth Visits

    Our VFDA can engage with patients prior to their appointment to ensure they can properly access the online appointment.

Our Virtual Front Desk Assistants understood the practice’s workflows and hit the ground running almost immediately. They have done an excellent job in providing the best customer service to our patients with a minimum amount of training needed on our part. Our VFDAs are very diligent, extremely patient-oriented and customer service driven. Patients are comfortable with them calling and verifying information. The VFDAs do an impeccable job in conveying our patients’ needs back to us at the facility. We have an open and flawless communication flow between our staff and the virtual assistants.

Sheila Smiddy, Practice Manager

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